Agreement to Terms
These Terms of Service ("Terms") govern your use of CincyWebs' website and AI automation services ("Services") operated by CincyWebs ("we," "our," or "us").
By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Services.
Important Notice
Please read these terms carefully before using our services. Your use of our services constitutes acceptance of these terms.
Description of Services
CincyWebs provides AI automation services including but not limited to:
- AI chatbot development and implementation
- AI receptionist and phone system automation
- Sales automation and lead management
- Appointment setting and scheduling automation
- Email management and automation
User Responsibilities
When using our Services, you agree to:
- Provide accurate and complete information
- Use the Services only for lawful purposes
- Not interfere with or disrupt the Services
- Comply with all applicable laws and regulations
- Maintain the confidentiality of your account credentials
Payment Terms
Billing and Payment
- Services are billed monthly in advance
- Payment is due within 30 days of invoice date
- Late payments may result in service suspension
- All fees are non-refundable except as stated in our guarantee
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for new customers. If you're not satisfied with our services within the first 30 days, we'll provide a full refund.
Limitation of Liability
To the maximum extent permitted by law, CincyWebs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
Our total liability to you for any claim arising out of or relating to these Terms or our Services shall not exceed the amount paid by you to CincyWebs in the 12 months preceding the claim.
Service Level Agreement
Our Commitments
- 99.9% uptime for AI services
- 24-48 hour implementation timeline
- Business hours support (Mon-Fri 8AM-6PM EST)
- Regular system updates and maintenance
Termination
Either party may terminate this agreement with 30 days written notice. We may terminate your access immediately if you breach these Terms or engage in prohibited activities.
Upon termination, your right to use the Services will cease immediately, and we will provide you with your data in a standard format within 30 days of termination.